Absolutely! You are only able to order your card once your Vault account has been funded by working your first Op and receiving a payout! From the Vault menu (Login to Veryable app > click the three lines in the top left corner > Click orange “Vault” icon at the bottom), select the second icon (card icon) from the bottom menu and click the button “Order a physical card”. Here you have the option of choosing your preferred color of card, as well as changing the shipping address of your card if you need to use a different address.
Can I have both a physical and virtual card at the same time?
Yes, you are able to have both a physical card and virtual card at the same time. This will allow you to have access to your funds in the event that you lose your physical card or have to close it for any reason. Keep in mind, though linked to the same account, Your physical card will have a different number than your virtual card.
What can I do with my card from within the app?
Using your Veryable app, you are able to perform multiple helpful actions that keep the power to control your funds with YOU! You are able to freeze/unfreeze your card, set a new PIN, report your card as lost (permanent action), report your card as stolen (permanent action), as well as close your card (permanent action). This is all done through a secure process that requires phone number verification.
How do I activate my card?
Please follow the instructions that come with your physical card in order to activate your new Vault card. You can also activate your card through the app on the Cards screen (second icon in the Vault section of the Veryable app). Activating through the app is a secure process done through phone verification that will require you to have the physical card in hand.
How do I freeze my card?
From the Cards screen (second icon on the Vault section of the app), find the card you want to freeze. At the top right, you should see a vertical ellipses (three dots). Tap these three dots and select Freeze Card. You should see your card’s status change to “Frozen” on the Cards screen. Later you can come back and follow the same steps, but instead you will see the option to Unfreeze your card.
How do I get a replacement card?
From the Vault menu, select the second icon (card icon) from the bottom menu and click the button “Order a physical card.” Make sure to verify your current mailing address after selecting the color of your card. This replacement card will cost $4.00 and will be immediately processed from your Vault account after confirming your order. If you do not have sufficient funds to cover this fee, you will need to make a deposit into your Vault account through an ATM or work an Op.
*Your replacement card will take 7-10 business days to arrive from the day you ordered the card.*
*Please note: Veryable covers the cost of your first card. Any further card replacements will require a $4.00 fee.*
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