Absolutely! You are only able to order your first physical card once your Vault account has been funded by working your first Op and receiving a payout! From the Vault menu (Log in to Veryable app > click the three lines in the top left corner > Click orange “Vault” icon at the bottom), select the second icon (card icon) from the bottom menu and click the button “Order a physical card.” Here you have the option to choose your preferred color of card and change the shipping address of your card if you need to use a different address.
What can I do with my card from within the app?
Using your Veryable app, you are able to perform multiple helpful actions that keep the power to control your funds with YOU! You are able to freeze/unfreeze your card, set a new PIN or change an existing PIN, report your card as lost (permanent action), report your card as stolen (permanent action), as well as close your card (permanent action). This is all done through a secure process that requires phone number verification.
How do I activate my card?
Please follow the instructions that come with your physical card in order to activate your new Vault card. You can also activate your card through the app on the Cards screen (second icon in the Vault section of the Veryable app). Activating through the app is a secure process done through phone verification that will require you to have the physical card in hand.
How do I freeze my card?
From the Cards screen (second icon on the Vault section of the app), find the card you wish to freeze. At the top right, you should see a vertical ellipses (three dots). Tap these three dots and select Freeze Card. You should see your card’s status change to “Frozen” on the Cards screen. Later you can come back and follow the same steps, but instead you will see the option to Unfreeze your card.
How do I get a replacement card?
From the Vault menu, select the second icon (card icon) from the bottom menu and click the button “Order a physical card.” Make sure to verify your current shipping address after selecting the color of your card. This replacement card will cost $4.00 and will be immediately debited from your Vault account after confirming your order. If you do not have sufficient funds to cover this fee, you will need to make a deposit into your Vault account by transferring money from an external bank account or by working an Op and receiving a payout.
*Please note: Physical cards take 7-10 business days to arrive from the day you ordered the card. Veryable covers the cost of your first physical card and any further replacements will incur a $4.00 fee.*
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