Absolutely! You are only able to order your first physical card once your Vault account has been funded by working your first Op and receiving a payout! From the Vault menu (Log in to Veryable app > click the three lines in the top left corner > Click orange “Vault” icon at the bottom), select the second icon (card icon) from the bottom menu and click the button “Order a physical card.” Here you have the option to choose your preferred color of card and change the shipping address of your card if you need to use a different address.
How do I activate my card?
You can activate your card through the app on the Cards screen (second icon in the Vault section of the Veryable app). Activating through the app is a secure process done through phone verification that will require you to have the physical card in hand.
What can I do with my card from within the app?
Using your Veryable app, you are able to perform multiple helpful actions that keep the power to control your funds with YOU! This is all done through a secure process that requires phone number verification. You are able to freeze/unfreeze your card, set a new PIN or change an existing PIN, report your card as lost (permanent action), report your card as stolen (permanent action), as well as close your card (permanent action). Visit the Cards screen (second icon on the Vault section of the app), tap the vertical ellipses (three dots) next to your card, and simply select the action you wish to take.
How do I get a replacement card?
From the Vault menu, select the second icon (card icon) at the bottom and click the button “Order a physical card.” Make sure to verify your current shipping address after selecting the color of your card. This replacement card will cost $4.00 and will be immediately debited from your Vault account after confirming your order. If you do not have sufficient funds to cover this fee, you will need to make a deposit into your Vault account by transferring money from an external bank account or by working an Op and receiving a payout.
*Please note: Physical cards take 7-10 business days to arrive from the day you ordered the card. Veryable covers the cost of your first physical card and any further replacements will incur a $4.00 fee.*
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