I made a transfer but it’s not in my external bank account. What should I do?

Normal ACH transfers can take 3-5 business days to appear in the external account while accelerated ACH transfers can take 1-2 business days. This is acknowledged prior to initiating a transfer. Business days are Monday through Friday excluding holidays. If it has been MORE THAN the allotted time, please email us at vault@veryableops.com or navigate to the Vault Support menu to submit a ticket about your transfer. Make sure to include the date and amount of the transfer that you are missing. You will also be asked to confirm the routing and account number of your external bank account. If any of this information is missing, it may further delay resolution to your problem.