Vault

New Accounts

• How do I fill out "Step 9" of my Vault application?
• How do I access my Vault statement?
• Are there any fees associated with my Vault account?
• Can I use my email to verify my Vault account?
• Why are my funds on hold?
• How do I create my Vault account?

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Card Services

• Are there any free ATMs?
• Can I expedite my Vault card?
• Can I use my virtual card at an ATM?
• What is a virtual card?+ Additional Information
• Can I get a physical card? + Additional Information
• Can I have both a physical and virtual card at the same time?

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External Accounts

• How do I add an existing bank account for transfers?
• How do I delete a bank account that I have added?
• Can I deposit funds to my Veryable account using my routing and account number?

Transfers

• Can I cancel a transfer?
• Can I transfer between accounts?
• How do I transfer money from my Vault account to an external bank account? And how to I track it?
• Is there a limit on transfers?

Disputes

• How do I dispute a charge?
• I made a transfer but it’s not in my external account. What should I do?

Cashback Rewards

• Where can I find the list of stores eligible for cashback rewards?
• Why haven't I received my cashback rewards?
• Do I need to sign up for the rewards?
• When will I get my cashback rewards?