New Users
Accounts
- I was a previous Vault account holder. Why would I need a new Vault account?
- Can I use my email to verify my Vault account?
- I haven't received my one time password authentication. What can I do?
- Where do I find my routing and account number?
- What happens if I don’t have enough money in my account to cover a purchase?
- Why are my funds on hold?
Card Services
- When will my physical debit card arrive after ordering?
- I have not received my physical debit card. What are my options?
- Can I have both a physical and virtual card at the same time?
- Can I get a physical card? + Additional Information
- Are there any free ATMs?
- What is a virtual card? + Additional Information
External Accounts
Transfers
- Accelerated ACH Transfers
- How do I transfer money from my Vault account to an external bank account? And how do I track it?
- Can I transfer between accounts?
- Can I cancel a transfer?
- I made a transfer but it’s not in my external bank account. What should I do?
- Is there a limit on originated ACH transfers?