Customer Experience Associate (MH)
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Activity overview
Latest activity by Customer Experience Associate (MH)-
Customer Experience Associate (MH) created an article,
I have not received my physical debit card. What are my options?
Physical debit cards take approximately 7-10 business days to arrive. If you have not received your card in the mail after 10 business days, first double-check the shipping address you selected for...
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Customer Experience Associate (MH) created an article,
Accelerated ACH Transfers
Accelerated ACH transfers allow you to transfer funds to an external bank account with quicker processing times than normal ACH transfers. Accelerated transfers can take up to 2 business days to ap...
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Customer Experience Associate (MH) created an article,
Why does my Vault say "Your Vault account is closed"?
There are various reasons your Vault account could be closed. For example, inactive accounts without transactional activity for an extended period of time may be closed by the bank as part of their...
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Customer Experience Associate (MH) created an article,
Why Would I Need to Re-Apply to Vault?
You may have received a pop-up screen in the app prompting you to resubmit your Vault application. This is due to your previous application being out-of-date. To finalize the creation of your new a...
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Customer Experience Associate (MH) created an article,
My account was closed. Where is my balance check?
If your Vault account has been closed and your remaining account balance was greater than $1.00, a check will be issued to the address on file. Please allow 4-6 weeks from the date of account closu...