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I am not receiving the text code to log in

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Written by Veryable Support

If you are not receiving the text code to log in, please follow these steps to ensure you can receive the verification texts:

Troubleshoot

  • Ensure you're entering only the 10 digits of your phone number, with no extra characters.

  • Use a conventional phone number, not one generated by an app.

  • Verify that you’re connected to WiFi or have a stable network connection.

Re-subscribe

  • Send a text message with the word "START" to the following phone number: (888) 362-1776.

  • Once you've sent the message, you should receive a confirmation that you have been successfully re-subscribed.

Unblock a Number

Apple iOS Device

  1. Go to Settings.

  2. Tap Phone or Messages.

  3. Select Blocked Contacts.

  4. Check if the number (888) 362-1776 is blocked.

  5. If blocked, tap Edit and remove the number by tapping the red minus symbol (-).

  6. Test if you can now receive messages.

Android Device

  1. Open the Phone app.

  2. Tap the three-dot menu in the top right.

  3. Go to Settings > Blocked numbers.

  4. Find the blocked number, and tap the "X" or Unblock option.

Please navigate to this article, if you experience any further trouble.

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