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Payment

I’m both a W2 and 1099 worker and need to be paid to my debit card via Branch Direct for both classifications, what do I need to do?

I’m both a W2 and 1099 worker and need to be paid to my Branch Wallet for both classifications, what do I need to do?

I was denied from creating a Branch account and I would like to reapply

How do I set up my Branch account?

How can I switch payment methods?

Sign Up/Activation

How do I change/update my information on my Branch account?

I received an account closure notice

I need to update my phone number

I am having issues logging in

I am not receiving the text code to log in

I forgot my passcode or other login information

How do I add my card to Google/Apple Pay

I would like to delete my card or Branch account

My Branch account is locked

I need a statement for my Branch account

I need to update other account information for my Branch Account

I need to update my email for my Branch account

Branch App Account/Login issues

How do I order a Branch debit card?

I am having an issue activating my card

I haven't received my card

How long will it take for my card to arrive after I order it?

I am missing a recent transfer out of my account

Why is my card getting denied at all merchants?

Anything related to a specific transaction  (except when inquiring about disbursement amount)

Does this impact my credit?

Is this a credit card or a debit card?

I need to reset my card PIN

My card is being declined

I have a question about a pending hold

I am expecting a refund to my card

I have an ACH debit being held

I need to dispute a transaction

My card was damaged

I need to report a lost or stolen card.

What is the status of my card shipment?

Card & Transaction Issues

What are the limits for my card usage (W2)?

I am having issues transferring money

How do I transfer money out of my Branch account?

Can I increase my card usage limits?

There was a fraudulent transfer out of my account

What are my options to transfer money into my Branch account?

What ATM options do I have?

What are the limits to my card usage (1099)?

When will I receive my pay?

Moving Funds from Branch App

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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