My card is being declined

If your Branch debit card or virtual debit card purchase is being declined, here are some common reasons and how to resolve them:

Incorrect PIN: Double-check that you’ve entered the correct PIN. If not, Reset your PIN through the app and retry the transaction.

Insufficient Funds: Ensure your account balance has enough money to cover the full amount of your purchase.

Authorization Hold: Check your account balance and ensure it has enough funds to cover the total amount of your transaction plus an additional 20% in case there is an additional amount added to the authorization hold (to cover tips, hotel incidentals, etc.).

Refer to this article for more common reasons for your card being declined and how to resolve them!