Sign Up/Activation
- I’m both a W2 and 1099 worker and need to be paid to my debit card via Branch Direct for both classifications, what do I need to do?
- I’m both a W2 and 1099 worker and need to be paid to my Branch Wallet for both classifications, what do I need to do?
- I was denied from creating a Branch account and I would like to reapply
- How do I set up my Branch account?
- How can I switch payment methods?
Branch App Account/Login issues
- How do I change/update my information on my Branch account?
- I received an account closure notice
- I need to update my phone number
- I am having issues logging in
- I am not receiving the text code to log in
- I forgot my passcode or other login information
Card & Transaction Issues
- How do I order a Branch debit card?
- I am having an issue activating my card
- I haven't received my card
- How long will it take for my card to arrive after I order it?
- I am missing a recent transfer out of my account
- Why is my card getting denied at all merchants?
Moving Funds from Branch App
- What are the limits for my card usage (W2)?
- I am missing a recent transfer out of my account
- I am having issues transferring money
- How do I transfer money out of my Branch account?
- Can I increase my card usage limits?
- There was a fraudulent transfer out of my account