I forgot my passcode or other login information

If you’re unable to access your account with your current 6-digit passcode, please follow these instructions to reset your passcode and secure your account:

Resetting your passcode while logged out:

1. Tap I Already Have an Account.
2. Enter your phone number.
3. Enter the code that was sent via text.
4. Tap Forgot Passcode when prompted to enter your Wallet passcode.
5. Enter your desired passcode.
6. Confirm the new passcode.
7. Check your email address on file for a reset link.
8. Tap Reset Passcode in the email.
   • This step must be done on the device with our application installed on it.
9. Enter your new passcode when prompted in our application.

Resetting your passcode while logged in:

1. Navigate to the Account tab.
2. Tap Passcode.
3. Tap Reset Passcode.
4. Enter your desired passcode.
5. Confirm the new passcode.
6. Check your email address on file for a reset link.
7. Tap Reset Passcode in the email.
   • This step must be done on the device with our application installed on it.

Adjusting the "On Launch" passcode setting:

1. Navigate to the Account Tab.
2. Tap Passcode.
3. Tap the toggle switch next to On Launch to choose whether or not the app will require the passcode every time it's accessed.
   • When On Launch is switched on, your passcode will be required every time the app is accessed. We highly recommend leaving this setting on for security purposes.
   • When On Launch is switched off, your passcode will not be required to access the app but will be required for other tasks such as initiating transfers.

Important to Note:

• If you are having difficulties locating the Passcode Reset Request email, check all of your email folders (Inbox, Spam/Junk, Promotions, etc.), and/or try searching for "Passcode Reset" in your email application.
• If something does not work as expected with these processes, ensure your app, and device, are up to date. Head to your device's App Store/Play Store to verify if an update is available. If you need help updating your device, consult the manufacturer.

If you’re still experiencing issues with resetting your passcode, take a look at this article for visual details of this process.