I am not receiving the text code to log in

If you are not receiving the text code to log in, please follow these steps to ensure you can receive the verification texts:

Troubleshoot

• Ensure you're entering only the 10 digits of your phone number, with no extra characters.
• Use a conventional phone number, not one generated by an app.
• Verify that you’re connected to WiFi or have a stable network connection.

Re-subscribe

• Send a text message with the word "START" to the following phone number: (888) 362-1776.
• Once you've sent the message, you should receive a confirmation that you have been successfully re-subscribed.

Unblock a Number

Apple iOS Device

1. Go to Settings.
2. Tap Phone or Messages.
3. Select Blocked Contacts.
4. Check if the number (888) 362-1776 is blocked.
5. If blocked, tap Edit and remove the number by tapping the red minus symbol (-).
6. Test if you can now receive messages.

Android Device

1. Open the Phone app.
2. Tap the three-dot menu in the top right.
3. Go to Settings > Blocked numbers.
4. Find the blocked number, and tap the "X" or Unblock option.

Please navigate to this article, if you experience any further trouble.