Customer Experience (KF)
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Activity overview
Latest activity by Customer Experience (KF)-
Customer Experience (KF) created an article,
New W2 Employer Transition
We’re excited to announce that your W-2 employer is transitioning from Ascen to Veryable Workforce Services, LLC (VWS), updating how W-2 Ops are managed through the Veryable platform.Good news: Wit...
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Customer Experience (KF) created an article,
New W2 Employer Transition
We’re excited to announce that your W-2 employer is transitioning from Ascen to Veryable Workforce Services, LLC (VWS), updating how W-2 Ops are managed through the Veryable platform.Good news: Wit...
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Customer Experience (KF) created an article,
Instant Pay Eligibility
We’re excited to announce the launch of our new Instant Pay feature! This feature allows you to receive your payout immediately after completing your Op and checking out.To be eligible to receive I...
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Customer Experience (KF) created an article,
How do I order a Branch debit card?
You can order your new debit card in the Branch app at no cost! To place your card order in the app:Navigate to the "Wallet" tab in our app.Tap the three dots on the top right corner of the card di...
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Customer Experience (KF) created an article,
How do I change/update my information on my Branch account?
If you need to make changes to your Branch account information, below are the most common updates and their relevant articles: Can I turn off my Branch notifications?Can I turn off my Branch notifi...
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Customer Experience (KF) created an article,
I am having an issue activating my card
Once you’ve received your card, there’s two ways to activate it: From the App:Navigate to the Wallet tab.Tap Activate Card on the "Your card is on the way!" banner. If you are unable to locate this...
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Customer Experience (KF) created an article,
I haven't received my card
If you never received your card in the mail or you are ordering your first personalized card, you will want to select the Lost Card option.Navigate to the "Wallet" tab in our app.Tap the three dots...
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Customer Experience (KF) created an article,
How long will it take for my card to arrive after I order it?
Once you’ve ordered your card in the Branch App, it takes 8–12 business days for the card to arrive once it has been ordered (not including weekends). Keep a close eye on your mail—the card is deli...
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Customer Experience (KF) created an article,
I was denied from creating a Branch account and I would like to reapply
After you have completed your background check, you will be prompted to select a payment method between Branch Direct and Branch Wallet. If you selected “Branch Wallet,” you will be prompted to com...
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Customer Experience (KF) created an article,
I received an account closure notice
If you received an account closure notice, this means your Branch account will close in 30 days. Accounts that have been inactive for 18 months are automatically closed.During the 30-day timeframe,...