Customer Experience (KF)
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Recent activity by Customer Experience (KF)-
I am having issues logging in
If you’re unable to access your account with your current 6-digit passcode, please follow these instructions to reset your passcode and secure your account:Resetting your passcode while logged out:...
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I am not receiving the text code to log in
If you are not receiving the text code to log in, please follow these steps to ensure you can receive the verification texts:TroubleshootEnsure you're entering only the 10 digits of your phone numb...
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I forgot my passcode or other login information
If you’re unable to access your account with your current 6-digit passcode, please follow these instructions to reset your passcode and secure your account:Resetting your passcode while logged out:...
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How do I add my card to Google/Apple Pay
Would you like to add your card to Google or Apply Pay for an unmatched convenience? Use tap-to-pay for a faster and safer payment process! Follow these steps: 1. Navigate to the Wallet tab2. Tap t...
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I am missing a recent transfer out of my account
Branch offers instant and standard transfer options. Most instant transfers are usually completed within 30 minutes but may be delayed by service disruptions or connection issues.but may be delayed...
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I am missing a recent transfer out of my account
Branch offers instant and standard transfer options. Most instant transfers are usually completed within 30 minutes but may be delayed by service disruptions or connection issues.but may be delayed...
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I am having issues transferring money
If you’re experiencing issues with transferring your funds after reviewing this article, please contact Branch support with the following information:Call Branch Support: 866-547-2413Phone Support ...
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How do I transfer money out of my Branch account?
Effortlessly move money out of your Branch Wallet directly within the app! Opt for the transfer option that aligns best with your requirements. Explore seamless fund transfers for a hassle-free fin...
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Why is my card getting denied at all merchants?
If your Branch debit or virtual card is being declined, this could result from a few common reasons. Take a look at these instances and the recommended solutions: 1. Incorrect Pin or Insufficient F...
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Anything related to a specific transaction (except when inquiring about disbursement amount)
If you have any questions about ordering and activating your card, pending or declined transactions, and the Branch rewards program, take a look at this article!